We strive to give our customers a great shopping experiance. If your not satisfied with your purchase, return it the way you recieved it within 30 days of delivery for a full refund (minus shipping costs).
We'll pay the shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All items are warrantied for 1 year from the date of purchase.
You should expect to receive your refund within four weeks of shipping back your item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply contact us at Sales@MrBallenG.com so we can get the return process started. Please be sure to have your full name and order number in the email.
We'll contact you back via e-mail about your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full ounce.